mau777 Platform Privacy Notice

We at mau777 encrypt all data you send to us—from login credentials to KYC documents to withdrawal requests—using industry-standard SSL and keep that data protected in secure storage. This notice describes what we collect when you use mau777, why we collect it, how we use it, and what rights you have over your information.

We understand that gaming and payment platforms handle sensitive information. Your email, phone, government ID, proof of address, and transaction history are valuable and deserving of trust. We have built our privacy approach around that responsibility. When you fund your account through BCA virtual account or e-wallet, when you submit KYC documents, when you place a bet on Liga 1 or withdraw winnings—we are processing data that matters to you, and we treat it with care.

This page is straightforward. We do not hide our practices behind jargon or buried clauses. You can understand exactly what mau777 collects, who has access, how long we keep it, and how you can request changes. If you have questions after reading, our support team in Jakarta, Surabaya, Bandung, and Medan can explain further.

What We Collect and Why

Account Information

When you create an account on mau777, we collect your email address, phone number, and basic personal details (name, date of birth). We use email to verify your account, send withdrawal confirmations, and notify you of service updates. Phone number is optional but helps us reach you if there are security concerns. We also note your preferred language so our multilingual support team can assist you in your chosen language.

We do not ask for unnecessary information. We do not collect your social media profiles, employment history, or lifestyle data. We collect what is needed to operate your account safely and compliantly.

Payment and Financial Data

When you deposit into your mau777 account, we record the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, and the timestamp. This creates a transaction history we need for reconciliation and dispute resolution. We do not store your full banking credentials—payment partners (your bank, your e-wallet provider) handle authentication. We receive only confirmation that the deposit succeeded.

Withdrawals follow the same pattern. We record your withdrawal request, the amount, the destination payment method, and the settlement status. If you withdraw during Idul Fitri or Idul Adha holidays, banking delays may occur; we log these details so we can provide accurate status updates to you.

KYC and Identity Documentation

Before your first withdrawal, we ask for identity verification. We collect a copy of your government-issued ID (KTP, passport, or driver's license), proof of address (utility bill or bank statement), and sometimes a selfie. We use these documents solely to confirm you are who you claim to be, as required by anti-money-laundering laws. Once verified, your account is cleared for all future withdrawals without re-verification.

We store these documents encrypted in secure servers. We do not share them with third parties except as mandated by law enforcement or regulatory authorities. We retain KYC documents for seven years from the date of verification, as required by compliance rules; after that period, we delete them securely.

Gameplay and Betting Activity

We record your gameplay and betting history so you can review your activity and so we can settle disputes fairly. If you place a bet on a Liga 1 match, play a slot game, or join a live blackjack table, we log that session: the game type, your stake, the outcome, and the timestamp. We use this data to generate your account history, calculate winnings, and investigate if you report a problem.

We analyze gameplay patterns only to detect fraud or account abuse. We do not sell your data to advertisers or use it to profile you for marketing. We do not build detailed behavioral profiles or share session data with third parties.

Support and Communication

When you contact our customer support team via chat, email, or phone, we log your message and our response. This helps us provide continuity if you follow up later and allows us to train our team on common issues. Conversation logs remain on file for one year; after that, they are deleted unless legal or compliance reasons require longer retention.

Your Rights and How We Protect Data

Third-Party Processors

We at mau777 work with third parties to deliver services. Payment processors handle your QRIS, e-wallet, and bank transfers; they do not share transaction data with us beyond the confirmation that your deposit succeeded. Cloud hosting providers store our servers and databases; they are contractually obligated to treat your data as confidential and not to use it for their own purposes. Analytics providers track which pages you visit and how long you stay on mau777; this helps us improve the user experience. All processors are bound by data-protection clauses in our contracts.

We do not permit third parties to use your data for marketing or sale. If a processor is acquired or changes its practices, we audit the new arrangement before continuing the relationship.

Cookies and Tracking

We use cookies to keep you logged in to mau777 and to remember your language preference. These are essential cookies; without them, our platform would not function. We also use analytics cookies to measure which pages are popular, where users click, and how long sessions last. These optional analytics cookies help us optimize mau777 but are not necessary for core function. You can disable them in your browser settings without losing access to your account.

We do not use cookies for retargeting or third-party advertising. We do not permit advertisers to place tracking cookies on mau777.

Data Breach Response

If we discover that your personal information has been compromised, we notify you immediately by email and through your account dashboard. We investigate the breach, identify what data was accessed, and take steps to prevent recurrence. If your payment information is at risk, we work with payment partners and relevant authorities. We do not delay breach notification to manage PR; transparency is our standard.

Servers and Data Location

Our servers may be located outside your jurisdiction. Your data may be stored and processed in data centers in different countries. However, we apply the same security standards globally—encryption, access controls, and audit logs—regardless of physical location. We comply with data-protection laws applicable to your jurisdiction, even if our servers sit elsewhere.

Account Closure and Data Retention

When you close your mau777 account, we retain transaction records for seven years for regulatory and dispute-resolution purposes. We delete optional data—support chat logs, gameplay history, analytics—within one year. If you request account deletion before the seven-year period ends, we delete what is permitted; some records must remain for legal compliance.

We at mau777 believe privacy is foundational to trust. This policy is our commitment to you. If you have questions—about cookies, data retention, third-party access, or your rights—reach out to our support team. We respond to privacy inquiries within five business days.